Keywords: faTITHE, faMISSIONS, faPEOPLE, faXA, faCANVAS
- Save the number – 28950 in your contacts
- Give it a name you will remember like “First Assembly Giving” or “FA Give”
- Send “faTITHE 25” in a text message to 28950
- This will give $25 to Tithe. Use a space only between the keyword and the amount. Use whole dollars, do not use a dollar sign, the keyword is not case sensitive.
- If you have not set up Text-to-Give, you will initially need to follow the link in the reply message. Follow this link and fill in your information. You only have to set it up once.
- Once you are set up, select a keyword (listed below), leave a space and add your amount and hit send. It is that easy.
- If you wish to change your payment information, text STOP to 28950, this will cancel your account and allow you to set up a new one with a new payment card.
Key words are: faTITHE, faMISSIONS, faPEOPLE (All about People), faXA (Chi Alpha)
For Technical Support Call: 888-500-1997 – Mobile Axept giving support.
How do I change my personal contact or payment card information?
Text the word edit to your organization’s 5-digit phone number. Press send and follow the prompts to update your information. For example, send edit to 28950.
How can I tell if my donation was accepted or if I sent it twice?
Text the word history to your organization’s 5-digit phone number. Press send and follow the link to view your last 20 donations. For example, send history to 28950.
What if I forget my keywords?
Text the word keywords to your organization’s 5-digit phone number. Press send and follow the link to view a listing of your keywords. For example, send keywords to 28950.
Is it secure?
Yes. mobileAxept receives a unique security token usable only for your card and your organization. This process has been certified by the Payment Card Industry (PCI), and our merchant partner has been awarded the highest safety rating, PCI Level 1 compliance.
Why did my bank charge me $1.00?
Some card issuing banks place a one-time temporary $1.00 authorization hold on the funds, which is removed within one to two business days.
How do I add, edit or view my recurring donations?
If you are already registered to give by text, text the word recurring to your organization’s 5-digit phone number. Press send and follow the prompts to schedule your donations. For example, send recurring to 28950. Repeat that step to edit or view your recurring donations.
How do I set up recurring donations if I am not registered?
Text any keyword associated with your organization with the word recurring to your organization’s 5-digit phone number. Press send and follow the prompts to schedule your donations. For example, send keyword recurring to 28950.
What if my question is not listed here?
Our customer support team is happy to help you. Please call 888-500-1997 for assistance.